Refund policy
Version 1.1 · Last updated 14 November 2026
Free assets
Everything on Studfoundry is free at the moment, so there's nothing to refund. The rest of this policy applies once paid assets are available.
Your right to cancel
Assets are digital files that you can download straight away. Before you get one, we ask you to agree that the download can start immediately and that you lose your 14-day right to cancel once it does. So you can't cancel an order just because you changed your mind after downloading.
Who refunds you
When you pay for an asset, your payment goes to the seller's own account with our payment provider, not to Studfoundry. So refunds come from the seller. We handle the request and, where a refund is due, we issue it from the seller's account on their behalf.
When you can get a refund
- From a business seller: if an asset is faulty, doesn't match its description or isn't fit for what the listing says it's for, you're entitled to have it fixed or replaced. If that isn't possible or doesn't happen within a reasonable time, you're entitled to some or all of your money back.
- From a private seller: consumer rights mostly don't apply, but sellers agree to refund you if an asset is clearly not what the listing described, the file won't open, or it contains hidden or harmful code.
- From any seller: you'll be refunded if the asset is removed because of a copyright notice or because it was stolen or illegal, or if you were charged twice for the same thing.
None of this affects your legal rights as a consumer.
How to ask
Contact us using our contact form within 30 days of your order. Tell us the order number from your order email or your account settings and what's wrong. If the asset is unsafe or breaks our rules, please also report the listing.
If a refund is due, it goes back to the payment method you used, through our payment provider, within 14 days. When you get a refund, your licence ends and the asset is removed from your library, so stop using it.
Please ask us before you ask your bank. A chargeback takes the money back from the seller with no chance to fix the problem. If you dispute a payment with your bank or card provider without contacting us first, we close the account and block the network the purchase was made from. If you did contact us, we look at what you told us instead. Either way the asset leaves your library while the payment is reversed.